Grand Riviera Princess - Playa del Carmen

ex. grand riviera princess all suites & spa resort

Prolongacion 5 Avenida Manzana 20 Lote 006, Playa del Carmen, Mexico, 77710show map
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Rooms and Guests
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Highlights
8
SuperbBased on  100 reviews
Hotel Awards

According to guest reviews, the hotel has been rated as  Best Spa Hotels in Mexico

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Overview

The 5-star Grand Riviera Princess All Suites & Spa Resort is set about 4.5 km from Tres Rios Ecopark .

The venue is 7 km away from Riviera Art Gallery. Thanks to a boat dock nearby, the hotel is well connected with other parts of Playa del Carmen.

A market and shops are within meters of the property.

Guests can reach Grand Riviera Princess Hotel from Cancun International airport within 50 minutes' drive.

Rooms

There are comfortable rooms with a mini-refrigerator, a kitchen, an ironing set, a DVD player and a phone provided for travelers staying in Playa del Carmen. Bathrooms are fitted with a shower, a hairdryer and dressing gowns.

Eat & Drink

Breakfast is offered in the bar every morning. Guests can try refreshing drinks in the poolside bar.

Services

Residents will benefit from shuttle service, laundry and room services.

Relax

Cots, babysitting and a kids' club are available for children. The property offers a gym, aqua fitness and aerobics classes helping guests to keep fit.

Internet

Wireless internet is available in the hotel rooms for free.

Guest Parking

Private parking is possible on site for free.

Number of rooms:   672.

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Facilities
Free Wi-Fi

Free Wi-Fi in rooms

Parking

On-site car park

Luggage storage
24-hour services

Late check-in/ -out

24-hour check-in

24-hour reception

24-hour room service

24-hour security

Food/ Drinks

Poolside snack bar

Restaurant buffet

Swim-up bar

Cafe

Snack bar

Fitness/ Gym

Fitness centre

Swimming pool

Outdoor heated swimming pool

Spa and relaxation

Jacuzzi

Massage

Turkish bath

Spa & wellness centre

Sports & Fitness

  • Fitness centre
  • Kayaking
  • Wind surfing
  • Scuba diving
  • Sailing
  • Banana boat
  • Water skiing
  • Mountain biking
  • Motor board
  • Tennis court
  • Beach volleyball
  • Basketball
  • Bocce
  • Golf course
  • Billiard tables
  • Darts
  • Table tennis
  • Archery
  • Aerobics

Services

  • 24-hour room service
  • Housekeeping
  • Car rental
  • Self-service laundry
  • Dry cleaning
  • Tours/Ticket assistance
  • Doctor on call
  • Wedding services
  • Wake up service
  • Shops/Commercial services
  • Bell staff/Porter

Dining

  • All inclusive
  • Continental breakfast
  • Restaurant buffet
  • Cafe
  • Swim-up bar
  • Poolside snack bar
  • Snack bar
  • Buffet breakfast

Business

  • Business centre
  • Meeting/ Banquet facilities
  • Projector
  • Fax/Photocopying

Children

  • Cots
  • Babysitting/Child services
  • Children's pool
  • Children's play area
  • Kids club
  • Game room

Spa & Leisure

  • Outdoor heated swimming pool
  • Beach access
  • Umbrellas
  • Live entertainment
  • Night club
  • Garden area
  • Theatre
  • BBQ facilities
  • Spa & wellness centre
  • Sauna
  • Turkish bath
  • Jacuzzi
  • Massage
  • Library

Room view

  • Garden view
  • City view
  • Pool view
  • Landscape view
  • Lagoon view

Room features

  • Free Wi-Fi in rooms
  • Individual air conditioning
  • VIP room facilities
  • In-room safe
  • Mini-bar
  • Connecting rooms
  • Living room
  • Sitting area
  • Terrace
  • Balcony
  • Wardrobe
  • Tea and coffee facilities
  • Turndown service
  • Ironing facilities
  • Rollaway beds

Bathroom

  • Bathroom
  • Bathtub shower combination
  • Hair dryer
  • Room toiletries
  • Lighted makeup mirror

Self-catering

  • Electric kettle

Bedroom

  • Pillow menu

Media

  • Flat-screen TV
  • Internet television
  • Paid films
  • International calls
  • Direct dial telephone
  • AM/FM alarm clock
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Good to know
Check-infrom 15:00-23:59FREECheck-outuntil 12 pmFREE
Children & extra bedsAll childrenExtra bed25% of the room stay
PetsPets are not allowed.
Cancellation
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Rooms and availability

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Location
  • Nearby
  • City landmarks
Coba Mayan VillageCoba Mayan Village4400 ftPlaya del carmen, Playa del Carmen
Co.Cos Culinary School & CateringCo.Cos Culinary School & Catering4800 ftAldea Thai, calle Cozumel, local 23, Playa del Carmen
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La Sirena\'s Fine Mexican HandcraftsLa Sirena\'s Fine Mexican Handcrafts2.0 miCalle 110 between 5a y 10a Ave
Tres Rios Ecopark Tres Rios Ecopark 2.8 miCarretera Cancun - Playa del Carmen Km. 40
Temazcal NaturaTemazcal Natura3.3 miMonte de los Cibeles, Playa del Carmen
Mayan TreasuresMayan Treasures3.5 miAv.40 entre calle 74-76 Mz. 391 Lt.4
Wayan Natural WearWayan Natural Wear3.6 miAvenida 5, Norte 119
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Getting around
Airports
Playa Del Carmen (PCM)4.7 mi
Cancun International (CUN)27.2 mi
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Reviews
8.4
SuperbBased on  100  reviews

Rating by category:

9.3
Location
10.0
Rooms
10.0
Service
10.0
Dining
  • 7.0
    Very good

    Goog hotel, but awful beach

  • 7.8
    Fabulous

    I like the location very much!Food was amazing! And the mini club staff do their best to entertain kids!!

    I didnt like the work of reception staff! If you come to them with any problem- they say like we are not responsible for anything we need to talk to a manager and they never find any solution!

  • 7.4
    Very good

    The location was good, and rooms were comfortable.

    The security staff. I complained on 3 occations of harassment with one of my party and nothing was done about it. One of my party was a young maya and even though he wore an arm band he was always stopped wherever he went. They checked him everywhere, they even asked him if he had the right hotel when it was so obvious. Was not allowed in the Disco, but after much embarresment and other guest watching he was allowed, next night it was the same. The security guards name was Jose. I have travelled the world and have never been treated like this, I also stayed in the Grand Riviera 2 months ago in oct. And all was well so I believe it was a case of racial discrimination, there was 4 in our party and they only picked on the young man who was Maya. We are living in the year 2011 and 2012 is upon us soon but it appears some places still employ racists.

  • 3.2
    Guest rating

    It was in carribean and in mexico. Beach football was fun.

    Bad water( It smelled like pool water) and wines. Also would expect better food from a five star hotel. I got problems witih my stomach after each meal, and I stayed on another hotel the first week with no problems. Stupid dresscode, not even in michelin star resturants demand that you need pants. The dresscode is casual formal, not just casual like their website say. The worst thing was that I paid extra for a room with jacuzzi, but the jacuzzi looked horrible. The hotel didnt help us moving to anoher room. And they didnt clean the jacuzzi. No refund. The staff was not helpful at all, the concigiere told us that the reception say many thing that isnt true. COMMUNICATON? If this is a five star hotel! How many stars are hilton?about 4 billions star i guess

  • 5.0
    Guest rating

    Food (awful) Bad service Too expensive (they charge you for everything)

  • 6.2
    Good

    The food at the restaurants were very good considering the fact that it was an " all inclusive" The staff was very friendly.

    They did not keep the beach clean. The room was cleaned but smelled of mould. All our clothes needed to be washed when we had left the hotel. It did not live up to a 5 star status ( according to me and other guests that I spoke to )

  • 7.8
    Fabulous

    Beautiful grounds and decor. Staff for the most part were very friendly and efficient. Nice rooms and comfortable beds.

    Beach too crowded and too many vendors. Buffet good for lunch but not overwhelmed with options for dinner.

  • 7.4
    Very good

    All inclusive drinks were value for money, the hotel grounds were spotless, staff were friendly, their beach is lovely.

    Some of the food was bland, nightly entertainment could be improved.

  • 8.8
    Superb

    This hotel is a great hotel.... The size of a small village. The restaure la vachiera is amazing and thaats the only one that I have done... So I guess that the others are quite good. The only problem is the taxi to move from the hotel, they are puting the price up since they are not allow to come at the entrance of the hotel... So you will pay 20% more than normal rate without any negociations possible ! I loved the place

  • 9.2
    Superb

    the facility and staff were great.

    it is not as close to town as one would like. the hotel shuttle to and from downtown is very complicated. Signing up for dinner or activities is an activity in itself. The photos of the Platimun Room shows a hot tub on the balcony - there was no hot tub on the balcony. It is far too difficult to make dinner reservations where you want - this should be planned in advance (way in advance).

  • 8.8
    Superb

    The hotel offer totally everything its huge lots of space lot of bars great food best choice....rooms huge balcony big....beach very nice sea clean....its great choice to get spoil:))and just to relax.Make sure you take trip to Playa de Carmen city.....offer great shoping. And if you crazy enough take a car and go to Calakmul, its very long way for sure but totally the best biggest no people around you can climb totaly up on pyramide and you will see top of the world:)

    Huge hotel resort like this should offer hotel transfer to airport...but you have to pay taxi.....

  • 10.0
    Exclusive

    A totally relaxing holiday Staff really friendly and could not do enough for you

    Would have liked an air conditiioned lounge to sit in at night

  • 7.0
    Very good

    It' s the good hotel, but the beach it's not beautiful.

  • 8.2
    Fabulous

    Very beatiful hotel, great food, very friendly staff.

    A bit far from the city center. Taxis to and from quinta avenida are a bit expensive.

  • 7.8
    Fabulous

    The room is beautiful, as are the grounds, pools, and restaurants. We loved to meal options each night, though the food was not fabulous.

    The food was not great and the drinks were very watered down and low quality.

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Highlights
8
SuperbBased on  100 reviews
Hotel Awards

According to guest reviews, the hotel has been rated as  Best Spa Hotels in Mexico

Use Badge
Good to know
Check-infrom 15:00-23:59FREECheck-outuntil 12 pmFREE
Children & extra bedsAll childrenExtra bed25% of the room stay
PetsPets are not allowed.
Cancellation
+ More- Less
+ More- Less
Getting around
Airports
Playa Del Carmen (PCM)4.7 mi
Cancun International (CUN)27.2 mi
+ More- Less
Check rooms and rates
exclusive online offers!
Check-in
Select date
Check-out
Select date
Rooms and Guests
2Guests1room